1.  Can I make corrections to the full application?
   1. No. The PDF generated from the full application is not editable.
2. What do I need to look for when sending a full application?
   1. Account information.  
      1. No account: If the applicant does not have an account, they will need to sign up for Haven Connect, and that new account will have access to the pre-application and full application.
      2. Has Account: If the applicant has an existing account, they must sign in with the existing account otherwise they can't access the full application. 
      3. Incorrect account: If the applicant attempts to sign in with an incorrect account, they need to log out and then re-log in with the correct account. 
3. Where should the applicant look for the full application I send them?
   1. Tell them to check their email and text messages to find their personalized link to the full application
      1. Email Subject line: Full Application request - Bluff View Apartments
      2. Text message The blacked out text is the personalized link that is specific to each applicant.
         
         
4. Can I send a full application link in an email?
   1. You need to use the button that says "Send Full App" to the applicant. This creates a personalized link for the applicant and connects the full application to their pre-app. 
   2. If you copy/paste the link from the Settings, then a full application will be created but it won't be connected to any pre-app. 
5. Can I help an applicant with their full application?
   1. Yes, provided that the applicant (not the property manager) is logged in. If you, the property manager, are logged in, then the full application will be connected to your account erroneously.