1. First, you'll need to logged into Haven Connect as a property manager. You'll need access to the list you're processing the removals from. If you don't have access, please contact your supervisor. We recommend that you set a respond-to email (in Settings) so all replies from applicants don't come to your personal email. 
2. Navigate to List Update
   
3. Click on Process Removals
   
4. Review the list of applicants scheduled for removal. You may also download a CSV file containing the reasons for their removal by clicking "Download CSV."
   
5. If any of the applicants need to be kept on the waitlist, click "Keep on List" and you can manually search for a specific applicant to mark as "Keep on List."
   
6. Scroll to the bottom of the page, click the Next button
7. Choose your template to send to applicants who will be removed. We recommend using email, letter, and text messages so all applicants are contacted. This template is specific to your organization and/or property and must be set up ahead of time. For a refresher on creating a template, please click here. Letters are billed at $1.05 for the first page, and .10 for a second page. 
8. Click Send at the bottom of the page, and you're done!